Account & Team Management

NullBounce includes built-in multi-user Team Accounts at no extra cost. Teams share a single pooled balance of verification credits, allowing operators, SDRs, and developers to work under a centralized account without sharing passwords or credit cards.

Profile & Security Settings

Manage your personal credentials on the My User Profile page.

Changing Your Email

Navigate to My User Profile.
In the Change Email Address section, enter and confirm your new email address.
Click Request Email Change.
Check the inbox of your new address and click the confirmation link to finalize the change.

Changing Your Password

Navigate to My User Profile.
In the Change Password section, enter your current password, followed by your new password and confirmation.
Click Update Password.
You will be automatically logged out and redirected to the login screen to sign in with your new password.

Managing Team Members

When you register a standard account, you are automatically designated as the Owner of your organization team. You can invite teammates, assign functional roles, and revoke access at any time from the Manage Users page.

Inviting a Team Member

Go to Manage Users in your dashboard.
Click Add Member in the top right corner.
Enter the teammate’s email address and assign an initial role (Administrator, Developer, or User).
Click Send. Your colleague will receive an activation email with a registration link.

Note on Existing Accounts:
If the email address is already registered to another team or standalone account, you will see an error:
“This email is already used at another team or by the user himself.”
The user must first delete their existing account or change their existing email before accepting your team invite.

Resending an Invitation

While an invited colleague has not yet completed registration, you can resend the invite email at any time by clicking the Mail icon in the Actions column.

Changing a Member’s Role

To modify an existing member’s access level, locate their row in the team table and click the desired role under Set to: (Admin, Dev, or User). The permission update takes effect immediately.

Removing a Team Member

Click the Trash icon next to any teammate to remove them. Deleting a member immediately revokes their access to your team and the NullBounce platform.

User Roles & Permission Matrix

NullBounce provides four granular permission levels:

Capability / Action	Owner	Administrator	Developer (Dev)	User
Upload Lists	Yes	Yes	Yes	Yes
Download Lists	All team lists	All team lists	All team lists	Own lists only
Single Validation	Yes	Yes	Yes	Own history only
Manage API Keys	All keys	All keys	All keys	Own keys only
Purchase Credits	Yes	Yes	No	No
View Payments & Invoices	Yes	Yes	No	No
System Statistics	Yes	Yes	Yes	Own lists only
Manage Users & Invites	Yes	Yes	No	No
Delete Team Account	Yes	No	No	No

Account Deletion

Account deletion is permanent, immediate, and irreversible.

Deleting an Individual Member Account (Non-Owner)

If you are an Administrator, Developer, or User, deleting your personal account removes only your individual profile:

Go to Remove Account from the bottom of the sidebar.
Enter your account password.
Type remove into the confirmation field to confirm intent.
Click Delete My Account.

Deleting a Team Account (Owner Only)

Only the account Owner can permanently delete the organization workspace:

Go to Remove Account.
Enter your account password.
Type remove into the confirmation field.
Click Delete Team Account.

Warning: Deleting a team account permanently purges the entire organization, including all uploaded lists, validation records, API keys, remaining credit balances, and access for all invited team members.